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Disaster Response ManualCARNEGIE MUSEUM OF NATURAL HISTORYDISASTER RESPONSE MANUAL, 2001Copyright Carnegie Museum of Natural History, 2001
(NOTE: Museum-specific information has been removed) Table of contentsFIRST RESPONSE TO THE DISASTER PRIORITY AND TIME SENSITIVE SALVAGE SALVAGE OF WATER-DAMAGED MATERIALS RECOMMENDATIONS FOR SALVAGE OF WET MATERIALS Photographs, prints, negatives, transparencies PACKING WET MATERIALS FOR TRANSFER OFF-SITE DRYING METHODS FOR BOOKS AND DOCUMENTS SUPPLIERS OF SALVAGE SERVICES AND SUPPLIES INITIAL DISTRIBUTION AND UPDATE MECHANISM CARNEGIE MUSEUM OF NATURAL HISTORYDISASTER RESPONSE MANUALFIRST RESPONSE TO THE DISASTERAll Museum staff are responsible for the safety of the Museum's collections. Damage to the Museum's specimen collections, library collections and other forms of documentation can often be prevented or mitigated through the vigilance of Museum staff. If you discover a disaster within the Oakland complex of the Museum, report it immediately to Security by dialing 7. If you discover a disaster within the O'Neil Research Center, report it immediately to Security by dialing 2609. Security Staff will contact CMNH administrators and section staff as indicated in the telephone tree (provide your phone tree reference). Priority and Time Sensitive SalvageMany museum collections and exhibition materials will be irreparably damaged by water if not removed from the damaged area within 24-48 hours. See individual section descriptions for details on what materials should be given priority for salvage and restoration. For a list of suppliers of salvage services and supplies, see ___. Contact ____ to authorize purchases at _____ Interactions with the MediaIn the event of a disaster, _____ should be contacted immediately. S/He can be reached at _____ If s/he can not be reached, contact ______ at _______. In the time of the crisis, it is extremely important that consistent, accurate and timely information be disseminated to the media. All interactions with the media concerning the nature and extent of the disaster, possible damage to the Museum's collections and resumption of normal public access to the Museum is to be handled through him or his designated spokesperson. It is also important that staff does not answer any questions from individuals, regardless of who they are. A crisis communications center will be established and all inquiries (media and general public) must be directed to the center. INSURANCE INFORMATIONIn the event of a disaster, such as fire or water damage of Museum collection material from either the research collections or collections that are presently on exhibit, our primary concerns will be to stabilize the condition of the collections, assess the damage and remove material for restoration. Reporting Loss to the Museum's Insurance Carrier In the event of damage to any Museum property, notify _____ at _____. Should the damage occur after hours, or if _____ is not available, please notify _____ at ______. The next step would be to prevent further damage to the damaged property and prevent damage of the undamaged property. While this is occurring, a record should be kept of the steps taken and the expenses incurred. All records pertaining to the expenses incurred in protecting the property, the expenses for cleaning up the debris and estimate to repair or replace the damaged property should be forwarded to _____. If the lost or damaged items from the Museum collection are valued at less than _______, then an Insurance Adjuster does not need to be called to examine the item. For items valued at more than ______, an Insurance Broker _____ must be contacted as soon as practical and provided with the following information * What happened? * Where did it happen? * When did it happen? * Why did it happen? * How did it happen? * What authorities were contacted? Information about lost or stolen items may be reported to the Museum Security Network (http://www.museum-security.org) a website concerned with the security of cultural property. TELEPHONE TREEThis is the most current version of the Telephone Tree and is to be used by Security to notify Museum staff in the event of a disaster involving their collections or exhibition areas for which they are responsible. Notification sequence for use by Carnegie Security when dealing with emergencies involving Carnegie Museum of Natural History collections and collection areas. SECTION-SPECIFIC INFORMATIONEach section in the Museum is listed alphabetically by section name and includes information on section-specific information on priority items to be protected or salvaged. For salvage and recovery techniques of paper-based materials, including books and journals, see SALVAGE OF WATER-DAMAGED MATERIALS on page 24. Sample Departmental InformationTime-sensitive salvage items. Marked with red tape and in red on section map. Hazardous materials. Marked with green tape and in green on section map. Time-sensitivity of material for salvage: Wet paper-based materials must be removed, or their condition stabilized within 48 hours, or mold will develop. See SALVAGE OF WATER-DAMAGED MATERIALS for further details. Local storage of emergency supplies: Outside experts to be called for help: Past-history of damage SALVAGE OF WATER-DAMAGED MATERIALSControl the environmentMold ControlUnless the temperature is maintained at less than 70† F and the relative humidity is less than 50%, mold will develop within 48 to 72 hours. Wet books need to be frozen or dried within 48 hours to minimize damage. Old HVAC systems with high external relative humidity will need additional help in bringing relative humidity down. Additional dehumidifiers may be required. Use fans to circulate air. NOTE: DO NOT cover damp or wet book-stacks or other collection storage areas with plastic sheeting as this will encourage mold development by the creation of a mini-environment with high humidity IF MATERIALS ARE UNDER WATER - KEEP THEM UNDER WATER
Recommendations for salvage of wet materialsWhen library materials get wet, time is critical if they are to be saved. There is a relatively small window of opportunity available for salvage before damage sets in. If possible, contact a specialist in disaster recovery to help with salvage, particularly with photographic materials. Some collection materials can be air-dried, while other (wet books) can best be saved by vacuum-freeze-drying. Other items can be simply frozen as an intermediate step before either of those recovery methods, buying you valuable time in which to arrange for recovery. Books and paper
Wet unbound paper
Photographs, prints, negatives, transparencies
Microfilm and microfiche
Computer media
Packing Wet Materials For Transfer Off-Site
Drying Methods For Books And DocumentsNote: The information in this section has been adapted from handouts distributed at the Disaster Response and Recovery Training session sponsored by the Oakland Library Consortium's Preservation Working Group and held in Pittsburgh on December 8, 1995. There are currently five ways to dry wet books and documents. All have undergone at least a minimal level of testing under emergency conditions, and several methods have been used extensively. These five options are described to assist you in making the best choice under the circumstances: cause of damage, level of damage, number of materials involved, rarity or scarcity, personnel available, budget available, and drying services available. It is important to remember that no drying method restores materials. The condition of materials will not be improved during any drying process. Advice from a conservator or preservation administrator experienced in disaster recovery is advisable before you make the final selection of methods. If you need time to make critical decisions or remove large numbers of materials from the disaster site, books and documents should be frozen to reduce physical distortion and biological contamination. Book and paper conservators should always be consulted about the drying of rare or unique materials. Air-DryingAir-drying may still be the most frequently used method of drying wet books and documents, but it is not always the most appropriate. Air-drying is most suitable for small numbers of damp or slightly wet books or documents. Because air-drying requires no special equipment, it is often seen as an inexpensive method. However, air-drying is extremely labor-intensive if carried out properly, occupies considerable space, and usually results in badly distorted bindings and textblocks unless the damage is superficial. Air-drying is seldom, if ever, successful for drying bound coated (shiny) paper. Before commencing air-drying, ensure that your recovery personnel understand the correct procedures for air-drying books and documents. DehumidificationDehumidification is the newest method to gain credibility in the library and archival world. Large commercial dehumidifiers are brought into the facility with all collections, equipment, and furnishings left in place. Temperature and humidity can be controlled to customer specifications. Dehumidification must be initiated before swelling becomes a problem, or mold appears, i.e. within 24 hours of the emergency. This method is successful for drying damp to moderately wet books/documents, equipment, and furnishings. Dehumidification is not successful for drying bound, coated paper. Dehumidification has the advantage of drying the materials in place on the shelves or in storage boxes, eliminating the time and expense of removing materials to a freezer or vacuum chamber. The size of the facility is limited only by the amount of equipment available, and the expertise of the operators. Select a company with experience in drying library or archival collections. Freezer DryingBooks and documents which are damp or moderately wet may be dried successfully in a self-defrosting blast freezer if left there long enough. Materials should be placed in the freezer as soon as possible after water damage has occurred. Books will dry best if their bindings are supported firmly to inhibit initial swelling. The equipment should have the capacity to freeze very quickly, and temperatures must be -10( to -40( F to reduce distortion and facilitate drying. Documents may be placed in the freezer in stacks or spread out for faster drying. In very large commercial freezers, documents may be left in their storage boxes, although this will slow the drying process. You can expect this drying method to take from several weeks to several months depending on the freezer temperature and extent of water damage. Coated paper may adhere when freezer-drying is used. Vacuum Thermal-DryingBooks and documents may be dried in a vacuum thermal-drying chamber, into which materials are placed either wet or frozen. The vacuum is drawn, heat introduced, and materials are dried either in cycles of freezing and thawing or slightly above 32† F. This means the materials stay wet, not frozen, while they dry. It is a very acceptable manner of drying wet records if distortion is not a problem, but it often produces extreme distortion in bound volumes, and causes adhesion of coated paper. Water-soluble inks or pigments will also be affected by vacuum thermal-drying. For large numbers of materials vacuum thermal-drying is easier and usually more cost-effective than air-drying. You should expect extensive rebinding or recasing for bound volumes. Vacuum thermal-drying is a good solution for unbound materials which have suffered extensive water damage. Vacuum Freeze-DryingBooks and records are placed in a vacuum chamber either wet or frozen. The vacuum is drawn, a source of low heat is introduced, and collections are dried at temperatures below 32( F remaining frozen until dry. A physical process known as sublimation takes place in which ice crystals vaporize without melting. As a result, there is no additional swelling or distortion beyond that incurred before materials were placed in the chamber. Coated paper will dry well if it has been frozen or placed into the chamber within 6-8 hours, if not, coated paper may be unsalvageable. The vacuum freeze-drying process requires sophisticated equipment and is especially suitable for large numbers of very wet books and documents, as well as for coated paper. Rare and unique materials can be dried successfully with this method, but leather and vellum bindings may not survive vacuum freeze-drying. Water soluble inks and pigments will not be damaged further. Although this method may initially appear to be more expensive due to the equipment required, the results are often so satisfactory that additional funds for rebinding or recasing are not necessary. Vacuum freeze-drying also lifts mud, dirt, and soot to the surface, making cleaning less time-consuming. NOTE: The terms "vacuum thermal-drying" and "vacuum freeze-drying" have been developed by a preservation administrator for use in library and archival disaster recovery. The various industries employing vacuum drying methods have their own terminology, or use these terms in a different way. It is important to understand how each vacuum drying process operates so you can request the correct method; and ask specific questions of the potential commercial firm (such as whether the materials remain wet or frozen). There are companies with extensive experience in drying library and archival materials using either or both vacuum drying methods. Air-Drying Wet BooksWet books may be air-dried successfully if you follow guidelines suggested by preservation experts. Air-drying is most suitable for books that are damp or water-damaged only around the edges. The pages of books printed on coated (shiny) paper stick together very quickly and must receive special attention immediately. If the number of volumes is more than 100, if the books are wet all the way through, or if there are many books with coated paper, you are advised to use an alternative drying method. Once books are wet, they will suffer structural distortion and develop mildew within 48-72 hours. Books will never look the same as they did before water damage, regardless of the drying process used. If damage occurs, the steps outlined below will assist you to achieve satisfactory results from air-drying. It is important to remember that longer drying periods produce greater distortion. Remember also that wet paper is very fragile and easily torn or damaged. Equipment needed: flat surface for drying, fans, extension cords, and a supply of plain, white paper towels or the paper used for printing newspapers (newsprint).
Air-Drying Wet DocumentsWet single-sheet documents may be air-dried successfully if you follow guidelines suggested by preservation experts. Air-drying is most suitable for small numbers of documents which are damp or water-damaged only around the edges. If there are hundreds of single pages, or if the water damage is severe, other methods of drying will be more satisfactory and cost-effective. Stacks of documents on coated (shiny) paper must be separated immediately to prevent adhesion, or they must be frozen to await a later drying decision. Care must be taken with water-soluble inks; documents with running or blurred inks should be frozen immediately to preserve the written record. You should then contact conservators for advice and assistance. If documents must be air-dried, the following steps will help you to achieve satisfactory results. Wet paper is extremely fragile and easily torn or damaged, so care must be exercised. Once wet, documents will never look the same as before. You should expect at least some distortion. Equipment needed: flat surfaces for drying, fans, extension cords, clotheslines, clothespins, sheets of polyester film, and a supply of clean white paper towels or the paper used for printing newspapers (newsprint).
SUPPLIERS OF SALVAGE SERVICES AND SUPPLIESThe following list was updated most recently by Hilary Kline in June-July 1997. PRESERVATION EXPERTS AND CONSERVATION CENTERSAmerican
Institute for Conservation of Historic & Artistic Works (AIC) Expertise: FAIC Conservation Referral System provides a brochure and a list of conservation professionals, meeting the specific criteria established by the user, for the following types of materials: architectural; archaeological objects; books and paper; photographic; paintings; sculpture; textiles; and wooden artifacts Wendy
Bennett Expertise: Salvage and restoration of paper, art, oriental screens and scrolls Boris
Brindar Expertise: Paintings-salvage and restoration Sally
Buchanan Expertise: Disaster response and recovery William
Real Expertise: Paintings-salvage and restoration Conservation
Center for Art and Historic Artifacts Expertise: Salvage, restoration, and reformatting of books, paper materials and art Christine
Daulton Expertise: Paintings-salvage and restoration Paul
Edwards Expertise: Paintings-salvage and restoration Don
Etherington Expertise: Salvage, restoration, and reformatting of works of: art on paper; photographic media; paper and books Guild
of Book Workers, Inc. Expertise: Professional organization of book conservators; Lists of book, paper and photograph conservators available on demand Image
Permanence Institute Expertise: Photographs-salvage and restoration Mary
Catharine Johnsen Expertise: Disaster response and recovery Sue
Kellerman Expertise: Disaster response and recovery Library
of Congress Expertise: Books and paper-information about salvage, restoration, and reformatting National
Archives & Records Administration Expertise: Archival material-information about salvage, restoration, and reformatting National
Center for Film and Video Preservation Expertise: Film and video-information about salvage, restoration and reformatting Northeast
Document Conservation Center Expertise: Books, paper and photographs-salvage, restoration and reformatting Charlotte
Tancin The
Textile Conservation Workshop, Inc. Expertise: Textiles-Salvage and restoration Wert
Bookbinding, Inc. Expertise: Binding of monographs and periodicals Williamstown
Regional Art Conservation Laboratory, Inc. Expertise: Paintings, works of art on paper, photographs, non-western art, furniture, murals, frescoes-salvage and restoration DISASTER RECOVERY SERVICESFiredex
of Pittsburgh Expertise: Restoration from water, smoke and fire damage Financial Note: The fee is determined by the ton Note: An answering service will take a message after normal business hours; Use water extractors, dehumidifiers and drying fans to remove water as well as removal of carpet and padding so they may be dried; Have moisture and temperature reading equipment; Electricians are on-call and they will bring generators if needed Insurance
Restoration Services Expertise: All types of disaster restoration, including structural Financial Note: Fee determined by an hourly rate Note: Phone is answered 24-hours/day-the answering service will notify the on-call team and there is a guaranteed one hour emergency response; Have aided libraries previously; Use dehumidifiers, hepa vacs (these have multiple filters which eliminate 99.97% of the particulate matter in the air), HVAC, fans to remove water; Have moisture and temperature reading equipment; Can bring generator if needed UnSmoke
Restorx Expertise: Restoration from fire, water; deodorizing; dust cleanup; carpet cleaning Financial Note: Fee is dependent upon the size of the job-small jobs are hourly while larger ones will require an estimate Note: Primary technique for removal of moisture is by extraction; Have temperature and moisture reading equipment; Can bring a generator if needed SUPPLY LISTSupplies and equipment maintained at central locations in the Museum The following items have been deposited at the O'Neil Research Center, in Invertebrate Zoology, and in the main Museum Library Handtruck Large rolling container with lid 10 pair neoprene gloves Paper towels Wet-dry shop vacs are available in the following areas. Location is presumed to be the Oakland complex unless otherwise noted.
Supplies to be maintained by the individual departments in the MuseumWe recommend that individual departments purchase and maintain the following items for use in an emergency.
RENTAL PLACESA
to Z Rental Center Expertise: Various tools Financial Note: Fee is dependent upon the item and the time rented Note: The phone number is connected to an answering machine for non-business hours; Hours are 8-6 M-F and 8-4 Sat. Taylor
Rental Center Expertise: Various tools Financial Note: Will set up a charge account; Fees determined hourly, daily and weekly; Note: Pager numbers for after normal business hours. Taylor
Rental Center Expertise: Home, Business and Contracting equipment Financial Note: The fee will vary depending upon the time of day and the types of materials rented Note: The beeper number is operable 24 hours/day, 7 days a week TRUCKING/MOVING AND STORAGE:A-P-A
Transport Corporation Expertise: Intrastate hauling Financial Note: Fee is established by a combination of Rate (from one zip-code to another), Class and Weight. Notes: Will not accept anything frozen; The phone number is a 24-hour number, but they will only pick-up during normal business hours. Fife
Moving and Storage Company Contact: Linda Rohaly or Tom Cowden; After hours contact Tom Cowden at 412-663-4248 Expertise: Moving and Storage Financial Note: Will be billed; Fees charged according to actual weight or lump sum, depending upon the situation Notes: No refrigerated trucks; Will not haul flammable materials Hub
City Pittsburgh Terminals, Inc. Expertise: Over-the-road and Intermodal hauling Financial Note: Will be billed after a credit check; Fees vary from situation to situation Notes: This organization is an equipment broker-they do not own any equipment they find it for you; Can get refrigerated trucks; Pallets are preferred; Will not haul more than 44,000 lbs. gross weight or hazardous materials Parks
Moving and Storage Expertise: Moving and storage; No refrigerated trucks kept on site, but could get in 1-2 days, due to affiliation with United Van Lines. Financial Note: Will bill for services; Local-hourly, Interstate-weight + mileage Notes: Will not accept radioactive or flammable materials; Have moved libraries previously. Ward
Trucking/Pittsburgh Terminal Expertise: Intrastate and Limited Interstate hauling Financial Notes: Fee determined by Classification and by Weight; Weight and price can be stated before moving. Notes: Phone is 24-hour except weekends; No refrigerated trucks; Pallets preferred (shrink wrapped and skidded ideal, banded boxes are acceptable); No more than 2,000 lbs./skid; If materials are moldy this must be stated on the papers accompanying the shipment; Explosives and some poisons will not be hauled; Have previous experience helping libraries. COLD STORAGE/VACUUM FREEZE DRYINGAllegheny
Cold Storage American
Freeze Dry, Inc. Services: Vacuum freeze drying; Deal primarily with books and paper; Will provide milk crates, pick-up and delivery, cleaning of materials, smoke and odor removal. New
Federal Cold Storage NOTE: Information on cold storage facilities supplied from the Disaster Resources Directory for Pennsylvania and the University of Pittsburgh's Disaster Plan. UPDATING THIS MANUALInitial distribution and update mechanism Initial distribution of the manual was done in December 1998, incorporating corrections received during the year following distribution of the draft manual in March 1998. Two copies were distributed to section heads, one for the department and one to kept at the home of the designated emergency response person. Additional copies are available on request for any staff member. See the distribution list for the present distribution. At present, Bernadette Callery (Museum Library) has the responsibility for soliciting updates to the Telephone Tree annually in January and June. Updates to the Telephone Tree or any other part of this manual may be submitted to her as they occur at any time during the year. Updates and corrections to this manual will be distributed annually in July or more frequently as needed to those included on the distribution list. Copies of the computer files used to create this manual are on deposit in the Director's Office and are available on the Museum's LAN i Distribution ListThe distribution list below is current as of 20 July 2001. It is recommended that department heads keep one copy in the Museum and one copy at home. Updates will be distributed to all copy holders as they are issued. Additional copies are available to Museum staff on request.
Revised: July 20, 2001 For additional information on Disaster Response plans, see SOLINET.
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